Amazon

Service Description

Beginning Monday, January 13, 2020, Amazon will deliver packages directly to campus out of its recently opened distribution center in South Bend. Similar to FedEx and UPS deliveries, there will be morning and afternoon deliveries. All delivery personnel will wear uniforms and carry their own Irish1Card that gives them designated access. 

Deliveries to residence halls will be made daily, including Saturdays and Sundays, while deliveries to all other campus buildings will be Monday through Friday. Returns will be processed through UPS or USPS drop boxes.

Delivery Service Providers

Amazon Delivery Service Providers will operate on campus in identifiable uniforms and vehicles at all times. Delivery personnel will carry a University issued Irish1Card.

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Delivery Procedures

What are the delivery standards for residence halls?

  • Daily delivery, including Saturday and Sunday upon request, is available between the hours of 9:00 a.m. and 8:00 p.m EST (excluding University holidays and closures).
  • Package delivery will be made to a resident’s room as addressed. At the time of purchase, the buyer elects to require a signature at the time of delivery or to deliver without signature.

For delivery without signature: If the resident is not present to accept the package, it will be left outside the resident’s door.

For delivery with signature: If the resident is not present to accept and sign for the package, a delivery attempt notice will be left on the door. Amazon will send an email to the email address on file for that order and will attempt to make delivery the following two days, after which the order is returned to Amazon for a refund.

  • The resident must indicate for each Amazon order if a weekend delivery can occur. Otherwise, the order will default to a weekday delivery. Add this delivery instruction as applicable at the time of order.
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What are the delivery standards for non-resident campus buildings?

  • Deliveries are made on weekdays between the hours of 8:00 a.m. and 5:00 p.m EST (excluding University holidays and closures).
  • Package delivery will be made as addressed. At the time of purchase, the buyer elects to require a signature at the time of delivery or to deliver without signature.

For delivery without signature: If the employee is not present to accept the package, it will be left in a secure location (i.e., officemate, front desk, business office, etc.). If no secure location is available an additional delivery attempt will be made. 

For delivery with signature: If the employee is not present to accept and sign for the package, a delivery attempt notice will be left. Amazon will send an email to the email address on file for that order and will attempt to make delivery the following two business days, after which the order is returned to Amazon for a refund.

Delivery instructions can be used to indicate how the delivery should be made. i.e., “Deliver to Business Office, Rm#1234 if addressee not present”. Add delivery instructions as applicable at the time of order.
 

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Returns

Amazon Delivery Service Providers do not accept or handle returns.

Visit Amazon Returns & Refunds for more information. Follow Amazon instructions for returns and refunds. Typically, an order return will consist of a prepaid return label issued for UPS or the U.S. Postal Service. Prepare your return package accordingly and drop off the package at an authorized location per return label instructions.

UPS Drop Box locations on campus

  • Interior
    • LaFortune Student Center:    1st Floor, Southwest Corner Hallway
    • Mendoza Col. Business:        1st Floor, Northwest Entrance (The Kelly Bldg.)
    • O’Shaughnessy Hall:             1st Floor, Northwest Entrance (Vending Area)
  • Exterior
    • Grace Hall:                             Sidewalk, Northeast Corner Lobby Entrance
    • Hesburgh Library:                  Curbside, Library Circle (Shuttle/Bus Stop)
    • McKenna Hall:                       Curbside, North Entrance
    • Mail Distribution:                    Curbside, St. Liam Parking Lot

Visit https://www.ups.com for other nearby locations (Zip code 46556). Employees can also use UPS CampusShip to Schedule a Pickup or include prepaid Returns with other UPS Smart Pickup requests.

United States Post Office location on campus

  • Interior (Full-Service)
    • Hammes Mowbray Hall:        1st Floor, Southwest Entrance
  • Exterior (Collection Box)
    • Hammes Mowbray Hall:        Curbside, North Side
    • Hesburgh Library:                  Sidewalk, Southwest Corner
    • Mail Distribution:                    Curbside, St. Liam Parking Lot
    • North Dining Hall:                  Sidewalk, West Side 
    • South Dining Hall:                  Sidewalk, North Side

Visit https://www.usps.com for other nearby locations (Zip code 46556).

Supplier Contact

Who should I contact if I have a question?

For questions related to order tracking and delivery information:

About Deliveries Shipped with Amazon

For questions specific to Amazon driver and campus route matters:

TBD
Field Quality Assurance, Amazon Logistics DIN3
TBD
TBD

Tara Graff
Area Manager, Amazon Delivery Operations DIN3
grafft@amazon.com
(574) 370-9810